FAQ

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 FAQs

  • When you book with Experience Away, you’re not dealing with a faceless company, you’re working directly with me. I take the time to get to know you, your travel style, and what truly makes a holiday special for you. With me as your single point of contact from start to finish, you’ll enjoy a seamless, stress-free planning experience and a trip filled with thoughtful, personal touches that make it uniquely yours.

    For me, getting great value isn’t just about finding the lowest price. It’s about making sure you never have to compromise on quality. I’ll help you make the most of every opportunity with early booking benefits, smart season swaps, and thoughtful room or board upgrades that add that little bit of extra indulgence. You’ll also enjoy access to exclusive trade-only offers and unforgettable experiences you won’t find online, ensuring your trip feels every bit as rewarding as it is relaxing.

  • From all-inclusive holidays and ultra-luxury beach retreats to complex multi-country adventures, every trip I design is personal and special to me. I also arrange cruises, villas, and tailor-made getaways that reflect your unique interests and travel style.

    Beyond holidays, I can organise tickets and packages for music and sporting events, theme parks, and a wide range of activities to make your trip truly unforgettable.

    Whether you’re flying long-haul or exploring closer to home, I’ll take care of every detail: From flights and car hire to motorhomes, rail travel, ferries, or even a private jet or yacht. Whatever the destination or dream, I’ll make it seamless from start to finish.

  • No, you only pay for your travel, my service is complimentary.

    In full transparency, I am paid a commission by the travel supplier. Every supplier has a different commission but the difference is not high enough for me to favour one supplier. I choose the supplier that is right for your trip, considering their service quality, value-for-money, destination expertise, and 24/7 on-the-ground support at your holiday destination.

    Where possible, I offer price parity with many popular travel brands like Kuoni, Audley Travel, etc. And you’ll get my personal and helpful service and travel advice on top.

  • You can book as much or as little as you like. You can just book the accommodation and activities with me and arrange transport yourself. Or you can book flight and hotel with me and decide later which activities you like to do. However, I recommend to book flights and hotel together to benefit of full ATOL protection.

  • You will be asked for a deposit to secure the booking and I will send a secure payment link, facilitated by my franchise Not Just Travel which is part of the Hays Independence Group.

    For the balance, we can arrange partial payments or you pay the balance at once by the due date indicated in your booking confirmation.